Returns & Exchanges
At Ballbella, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. If your new fashion piece doesn't fit perfectly, we are here to help you find the right style or process a quick refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging with all Ballbella tags still attached to ensure the return is accepted.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing